Clients
Help Centre focused on client related content, troubleshooting and account information
Getting Started
- How do I get started?
- How do I choose a Psychologist?
- How do I book my next session?
- What is a Mental Health Plan?
- Have you received an SMS to complete the creation of your My Mirror account?
- Does My Mirror accept NDIS participants?
Sessions
- How do I access my session?
- Direct messaging feature on your My Mirror account
- How to share & receive documentation from my My Mirror psychologist?
- How do I add my booking to my calendar?
- How do I prepare for my session?
- Can I use my phone or tablet to have my session?
Medicare
Account
- Is my My Mirror account secure?
- What is My Mirror's Privacy and Consent Policy?
- Can I cancel two-factor authentication?
- Can I unsubscribe from My Mirror emails?
- Can I delete my account?
- I’d like to update my next of kin information
Troubleshooting
- My session isn’t loading
- I’ve joined my session, but I cannot see my Psychologist
- I cannot sign into my account
- Why can’t I change my mobile number?
- How do I check if my internet is working?
- Why isn't my camera and/or audio working on my desktop or laptop?
Checkout & Billing
- How much does My Mirror cost?
- How do I pay for My Mirror Sessions ?
- How do I view my payment method details?
- Does My Mirror Bulk Bill?
- Why were my upcoming sessions cancelled?
- Why was my account blocked?
My Mirror
- Who is My Mirror?
- Who can use My Mirror?
- Is My Mirror the right fit for me?
- What if I don't feel comfortable with my psychologist? Can I change to someone else?
- Are your psychologists registered?
- What mental health concerns do your psychologists cover?