If your payment has been declined or your card details aren't being accepted, here are a few things to check:
Check your available funds. Make sure your card has sufficient funds to cover the session fee.
Contact your bank or financial institution. Your card issuer may have declined the payment for security reasons or due to restrictions on online transactions. Contact them directly to check and resolve any issues.
Update your payment details. If your card has expired or your details have changed, update your payment method in your My Mirror profile. See our article on how do I update my bank card for session payments? for instructions.
If you're still having trouble, contact our support team at [email protected] or on 02 9090 4730.