My Mirror

How Do I Navigate Checkout and Billing Processes?

Checkout & Billing

Find out about My Mirror's session fees, Medicare rebates, Mental Health Care Plans and private health insurance options for online psychology sessions.

What are the fees for My Mirror?

Find out about My Mirror's cancellation fees and policy, including charges for late cancellations and non-attendance.

Why am I being charged after cancelling my session?

Find out how to view, add or update your saved payment methods on your My Mirror account through your profile settings.

How do I view my payment method details?

Find out how to add or update your payment method on your My Mirror account through your profile settings.

How do I update my bank card for session payments?

Find answers to your questions about session payments, including billing, fees, and payment methods

Common Billing Inquiries

Find out the most common reasons your My Mirror sessions may have been cancelled, including payment issues, outstanding invoices and psychologist cancellations.

Why were my upcoming sessions cancelled?

Find out why your payment may have been declined on My Mirror and what steps to take to resolve it.

Why was my payment method declined?

Find out why your My Mirror account may have been blocked, how to resolve an outstanding payment, and how to get back to booking sessions.

Why was my account blocked?

Get help resolving issues related to unsuccessful payments, including troubleshooting and next steps for completing your transaction

Unsuccessful Payment Support

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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