Ensure all other web browsers and apps are closed during your My Mirror sessions. Specifically, close down apps that maybe using your camera or speakers at the same time as this sometimes causes issues with your camera and audio. For example, if you have been playing music or making a call via Skype, your speakers will be connected with these apps. Close them down and try with My Mirror again.

You can test your device and if you receive an error message, please run the test again using a different internet browser.

To allow your browser access to your microphone and camera, click on the padlock icon next to the search bar and click on Site Settings. Here you can choose “Allow” for both camera and microphone.

If you continue to have issues with your camera and/or audio, please contact our Customer Success Team via phone on 02 9090 4730, via email at [email protected], or you can submit a form via our website, or via our Mirror bot.