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I can't sign in to my account

Find out how to fix sign-in issues with your My Mirror account, including how to reset your password if you've forgotten it.

My Mirror accounts use your registered mobile number and password to sign in, not your email address. Make sure you're entering your mobile number in the format 04XXXXXXXX.

My Mirror 'Login' page with mobile number and password fields, a 'Forgotten your password?' link, a 'Remember me' checkbox, and 'Log in' and 'Sign up' options

Forgotten your password?

Select Forgot my password on the sign-in page and a password reset link will be sent to your registered mobile number.

If you're still having trouble signing in, contact our support team:

My Mirror 'Forgot password' page with a mobile number field showing the placeholder format 04XXXXXXXX and a 'Reset password' button
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