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Troubleshooting
Troubleshooting
What Should I Do If I Encounter Issues?
14 articles
Account Access Assistance
I Can't Sign In To My Account
I’ve Requested A Password Reset, But I Haven’t Received An Email Yet
I Haven’t Received A Text Message with a Verification Code
I Can't Access My Mobile Phone to Verify My Account
Audio and Visual Connection Troubleshooting Guides
General Troubleshoot Checklist
Complete Audio Troubleshooting Guide
Complete Video Troubleshooting Guide
Session Connection Troubleshooting Guide
Device-Specific Troubleshooting
Contact Support
In-Session Support
My Session Isn’t Loading
I’ve Joined My Session, But I Cannot See My Psychologist
How Do I Check If My Internet is Working?
How Do I Report A Technical Issue?
