My Mirror

Troubleshooting

Find out how to fix sign-in issues with your My Mirror account, including how to reset your password if you've forgotten it.

I can't sign in to my account

Find out what to do if you haven't received your My Mirror password reset link, including troubleshooting steps to get back into your account.

I've requested a password reset but haven't received it

Find out what to do if you haven't received your My Mirror verification code by text, including how to check for blocked numbers on Samsung, iPhone and Android.

I haven't received a text message with a verification code

Find out how to verify your My Mirror account if you can't access your mobile phone, including how to switch verification to your email address.

I can't access my mobile phone to verify my account

Learn troubleshoot tips to accessing your My Mirror account

Account Access Assistance

Run through this quick checklist before your My Mirror session to make sure your browser, permissions, internet connection and device are all set up correctly.

Simple troubleshooting checklist for My Mirror sessions

Fix audio issues during your My Mirror psychology session. Step-by-step troubleshooting for microphone and speaker problems on mobile and desktop.

Audio troubleshooting for My Mirror sessions

Fix camera issues fast for your My Mirror online therapy session. Step-by-step guide to test, enable and set up your video on mobile or desktop

Visual troubleshooting for My Mirror sessions

Resolve common audio, video and connection issues during your My Mirror psychology session with this step-by-step troubleshooting guide for all devices and browsers.

Comprehensive troubleshooting guide

Fix audio issues during your My Mirror psychology session. Step-by-step solutions for no sound, microphone problems, echo, feedback and audio delays on any device.

Comprehensive audio troubleshooting guide

Fix camera and video issues during your My Mirror psychology session. Step-by-step solutions for no video, blurry image, freezing and iPhone camera permissions.

Comprehensive video troubleshooting guide

Fix connection issues during your My Mirror psychology session. Step-by-step solutions for disconnections, lag and unstable internet connections on any device.

Session connection troubleshooting guide

Resolve device-specific connection issues during your My Mirror psychology session. Step-by-step guidance for Windows, Mac, Android and iOS devices.

Device-specific troubleshooting

Get in touch with the My Mirror support team if you're still experiencing issues after working through our troubleshooting guides.

Contact support

Resolve common audio and visual connection issues to keep your session running smoothly and without interruptions.

Audio and Visual Connection Troubleshooting Guides

Find out what to do if your My Mirror psychology session isn't loading, including how to refresh, switch browsers and continue your session by phone.

My session isn’t loading

Find out what to do if you've joined your My Mirror session but cannot see your psychologist, including links to camera and audio troubleshooting guides.

I've joined my session but I cannot see my psychologist

Find out how to check your internet connection before your My Mirror psychology session, including how to restart your router and test your connection speed.

How do I check if my internet is working?

Find out how to report a technical issue with your My Mirror session, including how to run a device test, take a screenshot and contact our support team.

How do I report a technical issue?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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