Symptoms:
The session disconnects or lags frequently.
Solutions:
Check Your Internet Speed:
Ensure you have a stable and fast internet connection. Close other bandwidth-intensive applications.
A network test runs while you are in the session waiting room to check a variety of network measures to ensure your connection will work.
For a reliable session the network test should score at least “Average”.
The test can take some time to run on a slower connection.
If the issues are intermittent, make sure you have a good signal and, if you are using WiFi, keep your device as close as possible to your router for the best possible signal.
Switch to a Wired Connection:
If possible, use a wired Ethernet connection for a more stable connection.
Restart Your Router:
Restart your router to refresh your internet connection.
Close Other Applications:
Close any apps or browser tabs that might be using your internet bandwidth.
Keep Device Plugged In During Session:
Plug your device into power so it runs faster and can support better quality audio & video.
Use Headset:
Recommend the use of a headset to help with any of the audio issues.