If you're having trouble connecting, work through the steps below.
Restart your router and modem
Unplug the power cords from both your router and modem and wait 15 seconds.
Plug the power cords back in and check that all cables are secure at both ends.
Wait a few minutes until the lights on your modem and router are working correctly. Refer to your device manual or the manufacturer's support site if you're unsure what the lights should look like.
If the lights aren't working correctly, there may be an issue with your modem, router or internet connection. Contact your network administrator or internet service provider to check for service outages or to reset your connection.
Test your internet speed
Visit iinet to test your connection speed. For the most accurate result, make sure no one else is using the internet at the same time and that no other applications on your device are using bandwidth.
The minimum recommended speeds for a good audio and video experience are:
Download: 1.5 Mbps
Upload: 1.5 Mbps
If your connection is slower than this, you can still use My Mirror but the video quality may be affected. You may need to turn off video and rely on audio only during your session.