If you're experiencing a technical issue during your session, follow these steps to help our team resolve it as quickly as possible.
Run a device test
Test your camera and audio using our device test. If you receive an error message, run the test again using a different browser.
For further help with camera or audio issues, see our visual troubleshooting guide and audio troubleshooting guide.
Take a screenshot
A screenshot of the issue helps our team identify and resolve the problem quickly. If you're unsure how to take a screenshot on your device, search "how do I take a screenshot on [your device]" - for example, iPhone, Android, Windows PC or Mac -and follow the steps for your device.
Contact our support team
Once you have your screenshot, get in touch with our Customer Support team:
Phone: 02 9090 4730
Email: [email protected]
Online: submit a form via our website or contact us through the chat bot