If you are having issues with your audio or video, you can test your device by clicking here. If you receive an error message, please run the test again using a different internet browser. For more information see our article on Why isn't my camera and/or audio working on my desktop or laptop?

When experiencing any technical issues on our platform, it is helpful to our team for you to provide a screenshot of the issue you are experiencing. This will help us to identify the issue quickly and assist you in resolving the issue.

As each device can be different, you can Google search “How do I take a screenshot on (your device e.g. iPhone, Android, iPad, Windows PC, AppleMac etc.)” and follow the prompts.

Once you have taken your screenshot, please contact our Customer Success Team via phone on 02 9090 4730, via email at [email protected], or you can submit a form via our website, or chat bot.