If your session isn't loading, work through the steps below in order:

Click the refresh button in the top left corner of your browser. Please do not click End session, as you will not be able to re-enter the session once it has been ended.

If refreshing doesn't help, close your browser without ending the session and open a different browser. Log in to your My Mirror account on the new browser and follow the steps to enter your session.

If you still cannot see your psychologist, use the in-session chat feature to ask your psychologist to switch to a phone call. This means your session can continue without losing time to further troubleshooting.

Once your session is complete, reach out to our Customer Support team so we can help troubleshoot ahead of your next session.