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Device-Specific Troubleshooting
Updated today

Connection Issues on Windows/Mac:

  1. Keep Your System Up to Date:
    Ensure your browser and operating system are updated to the latest versions. Outdated software can cause compatibility issues and may prevent your device from functioning correctly during the session.

  2. Update Your Drivers:
    Check for updates for your camera, microphone, and audio drivers. These can often be updated through your computer’s device manager (Windows) or system settings (Mac). Missing or outdated drivers can lead to connection or functionality problems.

  3. Restart Your System:
    After performing updates, restart your computer to ensure that all changes are applied and any temporary issues are resolved.

Connection Issues on Android/iOS:

  1. Update Your Software:
    Confirm that your browser and operating system are updated to the latest available version. Regular updates address compatibility issues, enhance performance, and improve security.

  2. Clear Browser Cache and Cookies:
    On mobile devices, accumulated cache and cookies can sometimes interfere with browser performance. Clearing these can resolve unexpected issues and improve connectivity.

  3. Restart Your Device:
    After updating your system, restart your mobile device to ensure all updates are applied and that any temporary glitches are resolved.

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