Finding the right psychologist can take time, and therapy works best when you feel comfortable, supported, and connected with your psychologist.
At My Mirror, we understand that the first psychologist you meet may not always feel like the right fit for your goals, preferences, or support needs. That is why we offer our Best Match Guarantee.
How does the Best Match Guarantee work?
If you feel your psychologist is not the right fit after your first or second session, you can contact the My Mirror team to explore another match.
To help reduce the pressure of finding the right psychologist the first time, we offer:
One bulk-billed session for eligible MHCP clients, or
A discounted session for private-paying clients
This allows you to try another psychologist at a reduced cost.
Why does finding the right psychologist matter?
Therapy is a collaborative process between you and your psychologist. Feeling comfortable, understood, and supported can play an important role in building a positive therapeutic relationship.
Different psychologists have different:
Therapy approaches
Communication styles
Areas of interest and experience
Appointment availability
Our goal is to help make accessing online psychology feel more flexible, supportive, and personalised.
Need help finding another psychologist?
You can browse psychologists through your My Mirror account or use our Get Matched tool to receive psychologist recommendations based on your preferences and support needs.