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Why Am I Getting Charged After I Cancelled My Session?
Why Am I Getting Charged After I Cancelled My Session?
Updated over a month ago

Late cancellations/non-attendance incur a fee as these can prevent other clients in need from accessing sessions. Psychologists' time slots can be hard to come by and very valuable, which is why it is necessary for us to have such a policy in place.

Please read our Terms of Service: Cancellation Policy.

For cancellation fees and cancellation periods, please see the table below. If you do not show up for a session you will be charged the full fee.

Cancellation Period

Fee

More than 48 hours from session

No Fee

Within 24-48 hours of session

50% of total fee

Within 24 hours of session

75% of total fee

Non-attendance

Full fee

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