Important Information
Primary account holder - The primary account holder is the lead partner who has initiated the couples therapy bookings.
Only the primary account holder can manage session bookings, reschedules, or cancellations.
Session notes are securely stored on the primary account for reference.
Invitee - The partner who has been invited to link account with primary account holder in order to complete couples therapy session.
How It Works
Join from anywhere – Attend sessions together on the same device or join separately from different locations.
Extended sessions -80-minute couples therapy sessions designed to give you ample time to nurture and strengthen your relationship.
7 day confirmed bookings - Once accounts are linked, couples therapy sessions can be scheduled within seven days. My Mirror offers quick access to experienced psychologists, helping you work on your relationship without long wait times.
Secure & private – All sessions take place on our secure online platform, with no need for third-party tools.
Qualified psychologists – Work with psychologists experienced in relationship counselling.
Flexible scheduling – Book a time that suits both you and your partner, even outside of traditional office hours.
For the Primary Account Holder
Step 1: Set Up Your Account
Your referral for six free couples therapy sessions from Sonder.io has been received.
You’ll receive a text message with a link to create your My Mirror account.
Follow the link to:
✅ Set up your account
✅ Create a password
(Note: No GP referral or Mental Health Care Plan is required (simply select “No” to MHCP during setup).
Step 2: Choose a Psychologist & Book Your Sessions
Log in to your account and browse available psychologists.
Select the psychologist that feels like the right fit for you.
Follow the booking process to schedule your first session.
During the booking process, you’ll be asked to enter your partner’s details, this will trigger an email invitation for them to create their own linked account.
Step 3: Link Accounts
Your partner must accept the invitation and create their My Mirror account within 72 hours.
If not linked within this time, you’ll need to re-initiate the linking process.
Both accounts must be linked at least 72 hours before your first session to avoid automatic cancellation.
Step 4: Attend Your Sessions
Sessions can be attended together on one device or separately from different devices.
Log in before your session and connect with your psychologist in a secure, private online space.
For the Invited Partner
Step 1: Accept the Invitation
You’ll receive an email invitation with a link to create your My Mirror account (or log in if you already have one).
The invitation is active for 72 hours - if not accepted in time, the primary account holder must resend it.
Both accounts must be linked at least 72 hours before the first session to prevent automatic cancellation.
Step 2: Confirm Your Booking
Once your accounts are linked, sessions can be scheduled within seven days.
My Mirror provides quick access to experienced psychologists, so you can start working on your relationship without long wait times.
For more information on couples sessions, please refer to our guide: How do I get started with Couples Therapy?
Please note that some steps may differ, as your referral has been made directly through Sonder.