My Mirror

How Do I Manage Sessions & Account Features?

Sessions

Learn how to securely log in to your My Mirror account using your mobile number, password, and SMS verification code.

How do I log in to my My Mirror account?

Learn how to cancel a psychology appointment through your My Mirror account and understand the cancellation fees that may apply.

How do I cancel my psychology appointment?

Learn how to reschedule your psychology session on My Mirror. Log in to your account, select your session, and choose a new time in a few simple steps.

Can I reschedule my My Mirror session?

Received a booking invitation from your My Mirror psychologist? Find out how to accept or decline the proposed session time directly from your dashboard.

My psychologist has sent me a booking invite, what do I do?

Managing My Mirror Sessions

Get the most from your My Mirror psychology session. Simple steps to set up your space, limit distractions and check your technology before you connect.

How do I prepare for my online psychology session?

Step-by-step guide to joining your My Mirror psychology session on desktop or mobile. Log in, complete your DASS21, and connect with your psychologist in a few simple steps.

How do I enter my My Mirror session via desktop or mobile?

Access your My Mirror psychology session from any device. Find out how to join from your mobile, tablet, laptop or desktop with a stable internet connection.

Can I use my phone or tablet for my My Mirror session?

Learn what the DASS21 is, why your My Mirror psychologist uses it, and how to complete it before your session.

What is the DASS21 score?

Step-by-step guide to completing your DASS21 questionnaire before your My Mirror psychology session, so your psychologist can tailor your support.

How do I complete the DASS21 questionnaire?

Find out why your My Mirror psychologist uses the DASS21 questionnaire before your session and how to complete it in just a few minutes.

Why do I need to complete the DASS21?

Get your device ready for your My Mirror psychology session. Check your internet speed, camera, browser and audio settings before you connect.

Do I need to prepare my computer before my session?

Find out which web browsers are supported for your My Mirror psychology session, across Windows, MacOS, iOS, Android and Linux devices.

What web browsers does My Mirror support?

Find out what device, camera and microphone requirements you need to join your My Mirror online psychology session.

What technology do I need to use My Mirror?

Make the most of your time with your psychologist by preparing for your session 

Preparing For Your Session

Your My Mirror account includes a direct messaging feature that lets you send messages to your psychologist through your portal.

How does the direct messaging feature work?

Find out how to download and upload documents shared by your My Mirror psychologist, including questionnaires and assessments, through your session notes.

How do I share and receive documents from my psychologist?

Find out how to add your My Mirror psychology session to your Apple, Google or Outlook calendar in just one click.

How do I add my booking to my calendar?

Find out how to access your session notes, summary and any attachments from your psychologist through your My Mirror account.

What are session notes and how do I find them?

Find out when to expect your My Mirror session notes and how to access them, including what to do if notes haven't been provided after your session.

When do my session notes get published?

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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